Bug Me Termite, Pest & Carpet – Cancellation & Rescheduling Policy

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We understand that unexpected situations arise, but we ask for at least 48 hours' notice (excluding weekends and public holidays) if you need to cancel or reschedule your appointment.

Our office is open Monday to Friday, 8:30 AM – 4:30 PM. To ensure we receive your request promptly, please call us on (07) 4153 2842 rather than emailing. Due to the high volume of emails we receive daily, responses may be delayed. If your call is diverted to voicemail, please leave a clear message with your booking details and a contact number, and we will follow up as soon as possible.

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Cancellation & Rescheduling Fees

Each booking is scheduled for a specific date and time agreed upon with our clients. If a cancellation or rescheduling request is made within 48 hours (excluding weekends and public holidays) of your appointment:

• A $55 cancellation fee will be invoiced to help cover our costs, including wages and operating expenses.

• If the appointment is rescheduled within a reasonable timeframe, a $30 rescheduling fee will be invoiced instead. However, if the rescheduled appointment is later canceled within 48 hours, the $30 fee will still apply.

• If we can fill your appointment slot with another booking, no fee will be charged. However, with short notice, it is unlikely we will be able to do so.

 

Our Right to Reschedule

Bug Me Termite, Pest & Carpet reserves the right to cancel or reschedule appointments due to circumstances beyond our control, such as:

• Poor weather conditions that could impact treatment effectiveness

• Vehicle issues or staff illness

• Any other unforeseen operational disruptions

In these cases, we will work with you to arrange a new appointment at the earliest convenience.

 

Why This Policy is Important

We truly appreciate that life can be unpredictable, but most of our customers have patiently waited for their appointments. As a small local business, last-minute cancellations impact us significantly, as we still need to cover wages and operating expenses, regardless of whether the appointment occurs.

To help avoid cancellations and rescheduling issues, we send booking confirmations and reminders via text and email. We do our best to accommodate changes when possible, and we believe our fees are fair compared to other industries. While they don’t fully cover our costs, they help us continue providing quality service and keeping our staff employed.

Thank you for your understanding and support!

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